Help & support

Write to us. We read every message.

Write to us

Support ID

Share this ID with us when you contact support so we can find your account quickly.

Find it in the app: “More” > “My details & Support ID”.

In the app: “More” > “Send feedback”. Your message opens in your email app.

I have a new phone. How do I get my records back?

On the old phone, make a backup to Google Drive.
On the new phone, install the app and finish the first steps.
Open “More” > “Backup & data” and tap “Connect Drive” with the same Google account.
Tap “Restore”, tap the backup, then “Replace”.

Restoring replaces everything now in the app with the backup.

How do I back up my records?

Open “More” > “Backup & data”.
Tap “Connect Drive” and sign in with your Google account.
Tap “Back up”.
Tap “Auto-backup” and choose how often. The backup then runs when you open the app.

Backups are kept in your own Google Drive. We cannot see them.

I added a crop by mistake. How do I delete it?

A crop is deleted in two steps: first archive it, then delete it forever. This is so that nobody loses a season's records with one wrong tap.

Open the crop from “My crops”.
Tap the round three-dot button at the top right, then “Archive crop season”, then “Archive”.
Go back to “My crops” and tap the box icon at the top right. “Archived crops” opens.
Under the crop, tap “Delete forever”.
Read “WHAT WILL BE DELETED”, tick “I understand this cannot be undone”, and tap “Delete forever”.

This cannot be undone. The crop and its entries, activities, photos and contract are removed. Labour days and wages already paid are kept.

If only the crop is wrong, use “Change crop type” instead and keep your entries.

How do I turn on Cloud Sync?

Open “More” and tap the “Cloud Sync” card.
Read what is kept, then tap “Turn on Cloud Sync”.
If you are not signed in, tap “Continue with Google”, or on iPhone “Continue with Apple”.
Your book goes up. Keep using the app; if it stops, it carries on from there next time.

Cloud Sync needs Pro on the account you sign in with. Without Pro, the card opens the plans first.